The CBCM emergency line is operated by Bay Response and their team of dispatchers. All medical emergencies are recorded via our electronic dispatch system, which has been tailor made to the needs of the CBCM and the community. The Bay Response dispatchers follow a strict standard operating procedure (SOP) in order to dispatch our team to medical emergencies quickly and efficiently. When a member is dispatched they receive a SMS stating the nature of your emergency and your location. As a redundancy, the dispatcher follows up this dispatch message by contacting the paramedic on call via cell phone or VHF radio.

CBCM is committed to servicing the community after hours on weekdays and 24 hours over weekends and public holidays. As our volunteers all work or study full time during week days it is not always possible to have a paramedic available during these times, however, we must stress that the emergency line is manned 24 hours a day and the dispatcher receiving your emergency call is trained to assist you and to dispatch the closest emergency medical service (EMS) to your emergency.